Wednesday, November 22, 2017

InContact....The Cadillac Of Cloud Contact Center Providers

I’m a contact center boy. 20 years ago, I was an agent with Sears taking orders for socket sets out of the catalog. Along the way, I have been a contact center trainer, sales leader, operations supervisor, and more. Over my career, I have spent time in over a dozen different countries building and supporting contact center operations. Even today, I get excited when there is an opportunity to learn about the latest and greatest technologies. When the folks at inContact invited me to their sales kickoff in Houston in January, I jumped at the chance.

efsa-1-25-1284.jpgThe contact center space has changed dramatically as cloud has overtaken on-premises equipment. Today, even the smallest of businesses can take advantage of the efficiencies contact center technology offers. It doesn’t matter whether your business has five employees or 5,000. It only matters that you get the customer to the person who can solve the problem. 

LEARNING FROM THE MASTER

inContact is one of the original cloud contact center providers. In fact, they are one of the few that is solely focused on cloud. What does that mean to you? First of all, no on premises equipment. Second, a scalable and adaptable solution that can sit on top of any telecom platform. inContact is one of the true cloud pioneers.

Last year, NICE systems acquired inContact. Although NICE specifically stated they wanted inContact to operate independently, there were some fears that inContact would lose momentum. Thankfully, after attending this kick-off, I can safely say inContact has held its course. Even better, with support from NICE, inContact has had a solid cash infusion and looks to be better than ever.

Last week I learned NICE/inContact has over 1,300 people focused on research and development. This is a team committed to contact center functionality through the cloud. With this type of investment, they will only get better.

CHANGES BRING OPPORTUNITIES

With Avaya filing Chapter 11, one of the mighty has fallen. That sucking noise is the vacuum they left behind. There are only a few contact center cloud players that can fill this void. inContact is one of those major players.

Mark these words… Today there are thousands of companies with Avaya equipment that are now being pushed down the creek without a paddle. There are CIOs sitting in boardrooms across the country who aren’t entirely sure what to do yet, but they know they will have to move sooner than later. To put that into opportunistic terms – There are now more contact center opportunities in the channel than ever before.

PLAYS NICE WITH OTHERS

Not only will these CIOs be looking for contact center solutions, they will be looking to replace the Avaya infrastructure with cloud-based solutions. One great thing about inContact is they’ve built an ecosystem of over 75 trusted, industry-leading partners. Customers can easily integrate supplemental solutions and services that fast track customer experience and business goals. Because this technology sits on the switch, they can lay on top of nearly any solution - especially those in the cloud. 

By Bryce Hayes, Telarus

To learn more about what InContact can do for you, and take advantage of all the possibilities for your organization, simply ask at the following link.  It's as easy as 1, 2, 3....

Labels: , ,

Monday, November 20, 2017

Managed Security....Next Generation Threat Management Solutions

When it comes to a threat management solution for an enterprise network...the Managed Security-as-a-Service (MSaaS) platform from Masergy is the industry gold standard.

Masergy has been in business for almost seventeen years, and their hyper focus is in three specific areas. Based on the connectivity and productivity needs of enterprise customers, Masergy developed the “Masergy Software Defined Platform,” a globally-available technology that powers three solutions:
  1. HybridNetworking - Customizable, high-performance global networking with real-time network control that is fully managed 24/7
  2. ManagedSecurity - Next-generation threat management solutions, fully managed with continuous monitoring by security experts
  3. CloudCommunications - Feature-rich global unified communications solutions that are inherently resilient and infinitely scalable
Each of these solutions contains an embedded layer of intelligent analytics and service control; each solution is built on a foundation of world-class customer service. Masergy believes that clients should be able to see everything at all times both on the security side, the data side and the voice side.
Masergy’s reputation for high performance is unparalleled in the industry. They enjoy a 99 percent customer retention rate and an industry-leading Satmetrix Net Promoter Score of 74. Some people see the “74,” and equate it with a barely-passing grade, but that’s not the case with Satmetrix NPS. Masergy’s score is one of the highest in the high-tech industry. To put it into perspective, the global average NPS for high-tech B2B companies is 16. The Masergy Net Promoter Score of 74 means their customers are so satisfied with our services that they highly recommend us to their peers. That level of customer satisfaction with a client experience is comparable to the Apple iPhone.
According to Gartner, “Visionaries have market-leading plans for the future in terms of geographic and/or network service innovation.” Masergy was named visionary in the 2017 Gartner Magic Quadrant for Global Networking Services. This report touts their many strengths including: 
  • Software Defined Platform
  • Wide range of virtual network functions
  • Real time visibility and control portal for customers
  • Direct connections to top public/private cloud providers

MANAGED SECURITY OVERVIEW

A study from the Ponemon Security Institute commissioned by IBM proved that almost a quarter of all businesses would be breached within the next 24 months. M-Trends reports that even with up-to-date antivirus signatures on every computer and server, it takes most companies an average of 229 days to even detect the breach let alone do something about it.
Because hackers know this, early detection of security breaches means the difference between an attack that's manageable versus one that is devastating to the company's finances and reputation. Organizations continue to spend considerable time, energy and resources attempting to combat the problem while hackers continue to get more sophisticated. Hackers are collaborating to build more frightening tools; we’re starting to see some strains of malware active in customer’s environments that self-edit. This means it avoids any sort of detection capabilities by firewalls or products like Cisco and Palo Alto.        
According to research, the average total cost of a data breach for the 383 companies participating in this research increased from $3.79 to $4 million. The average cost paid for each lost or stolen record containing sensitive and confidential information increased from $154 in 2015 to $158 in this year’s study.

Problem One: 

The primary gap is that technology isn’t federated. Most of your customers have something in place for security like a firewall or some end-point solution like antivirus. The challenge is that even if you have one of each, they all produce dashboards and sometimes hackers will use malware that does reconnaissance on the security defenses in place. If they can, what you have they’ll design an attack that evades those particular defenses.    

Problem Two: 

There are too many threats and too few professionals. The challenge is that if you hire someone that has the skill level you need they are very expensive resources. Even if you hire someone the likelihood that you can keep them around for longer than six to eight months is very low.  You get a lot more for you money when you have a third party manage this as a security service offering instead of hiring a single person. 

THE SOLUTION 

The solution is a holistic, managed solution. We need to think differently about the problem. Rather than believe that we can maintain a secure environment, we need to assume we will be compromised. We need to jettison the perimeter only mentality, and instead, balance our efforts and resources between defending against attacks and identifying internal systems that are already compromised and mitigating those risks. We also need to continuously learn and model what is normal so we can detect abnormal behaviors, investigate, and act accordingly. To do this, we need to employ the right combination of advanced technology and skilled staff.  
The first big component of what Masergy can provide is Security Operation Center as a service. All of the components in the image below when woven together are what we call Security as a Service or Unified Enterprise Security. Masergy believes that you have to have all of these pieces in place to have a complete field of view of what’s happening inside the customer’s environment.  
This next generation managed service provides an integrated security architecture and advanced behavioral analysis to track suspicious network activities. The solution provides organizations with advanced threat-management capabilities that will help them detect and defend against the growing incidence of cyber attacks. UES provides a single console that delivers unified reporting and comprehensive administrative tools. Their managed solutions also deliver continuous monitoring of your systems by their experts and the latest technologies available in the industry.

So how do you find out if your company is a candidate for a managed security approach to threat management? There are a few questions you should be asking to unveil the answer: 
  • Digital DNA: What digital assets are so critical to your business that if a hacker got ahold of them and put them on the internet for free, it would cause your executives to absolutely freak out?
  • Lockbox: Where do those digital assets reside today, what access controls are in place and what real-time analytics do you have around that?
  • Defense Array: What security technologies do you currently have deployed protecting those digital assets?
  • Protectors of the Realm: How many people on your IT/operations staff are dedicated to managing your security defenses?  
To learn more about Managed Security options for your enterprise, including Masergy, simply ask at the following link.  It's as easy as 1, 2, 3.

Managed Security Solutions

Labels: , , , , , , ,

Saturday, November 18, 2017

SD-WAN Carrier Comparisons

SD-WAN....or Software Defined Wide Area Network...is the solution dujour for for network design today.  To learn more about the advantages of SD-WAN and a comparison of a few carriers.....read on.

SD WAN BASELINES

There are five major points that should be understood before diving into carrier comparisons. You can also review SD WAN in depth with our blog What SD WAN Is and What It Is Not
  • Replace high-cost MPLS/private bandwidth with low cost internet connections
  • Respond in real time to network performance and route around issues
  • Easy to deploy and maintain
  • MPLS-like performance of real-time and important applications (QOS)
  • Performance visibility and network monitoring
The prioritization should be customizable to the types of traffic that need to take precedence in your environment, and SD WAN is a great option. The carrier options available though are going to have different added value that will make each solution better fits for certain types of customer needs.

SD WAN OVERLAY PROVIDERS

Freewire
Freewire is an overlay solution in the SDN space. They are intended to be an MPLS replacement. They are network agnostic and are able to overlay their solution over any type of bandwidth. They use a velocloud backend and include a firewall option as well as VPN encryption.
Bigleaf
Bigleaf is architecturally similar to Freewire but they are not specifically addressing the firewall component. They are great for a customer with a specific firewall requirement. They will focus their solution on route and performance optimization. They also don't have the capability, by design, to do VPN encryption, so that functionality is kept in your firewall.
Vonage
Vonage is using SDN technology in conjunction with their hosted VoIP platform for improved performance across the internet. If a customer did not have an SD WAN solution and they deployed that over the top, virtually all of their performance issues would go away. SDN has a way of making hosted voice work very well. It is important to note that Vonage uses the same back-end as Freewire.
EarthLink
Earthlink has a similar solution to the Freewire because they have the same backend. But they are unique because they can also provide bandwidth along with the SDN solution. They definitely fit the magic five bullets mentioned earlier. Their customer service is also top-notch. Earthlink is agnostic and makes a good MPLS replacement. They can leverage their network assets to give the customer the best of both worlds and really accommodate a customer's needs.
Level 3
This is going to be higher-end solution, since they use the technology to augment more of their MPLS environment. As a managed service, their SD WAN solution is a great fit for a more sophisticated customer and larger network. They will augment a customer's MPLS environment and layer on broadband access, 4G access, an SDN managed solution, and provide the customer with more reliability and capabilities.
CenturyLink
CenturyLink is now in the SD WAN space and uses a different type of technology. They can also leverage the best of both worlds where the customer has MPLS and can bring in an SD WAN solution. Or, they can bring in the SD WAN solution independent of an MPLS environment. They can also do a hybrid approach or migration from MPLS to this type of environment. They use a software from Versa Networks that has a good reputation in the industry and been outlined as an up-and-coming player from Gartner.
MetTel
MetTel has leveraged a Velocloud backend and can also provide an SD WAN solution. If you already use their bandwidth, this provider would be a good option to layer on SD WAN. 

SD WAN COMPETITION HARDWARE SOLUTIONS

These providers are hardware driven with their own SD WAN solutions. Here are a few of the bigger players to note:
  • CISCO IWAN
  • CISCO MERAKI
  • CloudGenix
  • Silver Peak
  • Talari
  • Nuage Networks
  • FatPipe Networks
The network and hardware services are continuing to merge so competing VARs will be bringing these options to the table. 

SD WAN VALUE PROPOSITIONS

There is a lot of value in this space. Today there are more provider options and most are headed this direction because of the ability to deploy quickly, ease of management, the cost savings, the ability to scale up and down and many more. It is the new cloud for WAN networks. Explore your options and start those conversations to build your next generation network. 

By Sean Goines, Telarus

To learn more about what SD-WAN can do for you, and take advantage of all the possibilities for your organization, simply ask at the following link.  It's as easy as 1, 2, 3....

Labels: , , ,

Wednesday, November 15, 2017

Everything You Wanted To Know About Fiber

Fiber can connect your customers to the internet, other on-net locations in a point-to-point, or a meshed private network. Speeds range from 10Mb on the low end to 40 Gb on the high end.  Upload and download speeds are symmetric, unlike cable, and bandwidth is also dedicated.

WHY IS FIBER SO POPULAR?

I would guess that even people that live under a rock have heard about fiber in one way or another. Here are some reasons why it is all the rage:

Constitution: Glass
The cable is made up of strands of incredibly thin optically pure glass that carry digital information with light instead of electrical currents used with Ethernet.

Interference: None
Optical fiber cables work through the transmission of light, interference from electronic devices isn’t a concern. Additionally, since they don’t conduct electricity, fiber optic cables are ideal for high voltage locations.

Security: High
Light doesn’t create an electromagnetic field when it travels through the cable, making it extremely difficult to intercept information without physically tapping into the cable.


Speed: High
A single optical fiber strand has been shown to transmit data at a rate of 100 terabits per second. So transferring data across the world at the speed of light is no problem.


WHAT CAN FIBER DO FOR YOU?

From a network perspective, what can fiber do for you?
  1. Ethernet Dedicated Internet (EDI)
    1. 100MB x 100MB for as little as $874/month
    2. Speeds up to 10 GB x 10 GB / SLA / Dedicated
  2. Wide Area Ethernet
    1. Can connect two on-net locations, anywhere in the USA (ex: office in Miami connects to a data center in Utah, Layer 2)
  3. Ethernet Private Line / Virtual Private Line
    1. Private Layer 2 connectivity within the same region
  4. Rules of Engagement Difference
    1. Carriers often employ different ROEs for fiber sales than they do for their other products. Many employ deal registration, so BE CAREFUL!

FIBER OFFERS ROUTE DIVERSIFICATION

Fiber helps people build wide area networks in a way that offers them geographically diverse routes. For example, it offers:
  • Different physical entrances to buildings
  • Different transport paths
  • Paths that don’t touch any central offices


OUR FIBER PROVIDER PORTFOLIO

There are several different tiers of fiber providers. Some own their fiber in the ground for example. So if you want to access that fiber, you either have to buy it right from them or buy it from someone that has a wholesale agreement with them. Examples of these typical CLEC telco-type owners of fiber would include ACC Business, Broadview, Electric Lightwave, CenturyLink, Cogent, XO, Zayo and the others you see listed on the left side of the image below.

The second tier of fiber comes from cable companies that have become fiber operators only in the past five years. The thing about cablecos is that they have built their backend networks even though they have coax from the plant to the actual customer prem, from the plant inwards is all fiber.

The third tier of fiber providers are regional. Regional fiber providers are a great choice for fiber if you have an opportunity just in a smaller geographical region.

The fourth tier are fiber resellers found on the right side of the image below. If they don't have the fiber in their reach, they can go through their NNI’s and or wholesale agreements and get the fiber to complete the solution. A few of these straddle the line of operators and resellers like Birch, TelePacific, EarthLink, and Expereo. Get on with the owner. If rules of engagement block you, try a reseller. If the customer wants one bill, many hosted VoIP providers can also resell fiber.


OUR FIBER TOOLS

In 2011, when fiber was really gaining traction with our partners, we knew there had to be a way to see where fiber was available. Using our in-house software developers, we built some awesome and truly unique tools available uniquely to us.

GeoQuote Fiber Pricing

We can now get fiber pricing in our patented real-time pricing GeoQuote tool.


GeoQuote Fiber Map

To visually see fiber in a mapping tool similar to Yelp where you can click on a location and see which suppliers are available, this tool has proved to be incredibly valuable.


OUR App with Fiber Mapping

A new favorite of ours is the App fiber maps. If you're on the road or sitting down with a client and want to check a location for fiber, the app now has fiber maps. A recent update to the app now allows partners to see routes, lit buildings, and data centers. Using the app requires a back office login and can be downloaded here from iTunes and here from Google Play


HOW FIBER COSTS ARE CALCULATED

  1. Port Cost (cost to connect the user to the internet)
  2. Construction costs
    1. Outside wiring (subterranean, power poles, etc.)
    2. Line extension
    3. Line splicing
    4. Cost of permits
  3. Termination equipment costs
    1. 1 Gb port vs. 10 Gb port
    2. Juniper vs. Ciena
  4. Revenue = MRC x Contract term

OUR FIBER COMES WITH CIRCUIT MONITORING

Even though the circuit is dedicated, that doesn’t mean that an edge router can’t lose power, a core router can’t have an issue, or a fiber line can’t be cut by accident. Circuits sourced through us means free circuit monitoring. Below is a sample of some issues caught by our VXSuite circuit monitoring.


CLOUD CONNECTIVITY

We can get fiber now from your office direct to many options of cloud providers like Amazon Web Services, Microsoft Cloud, IBM Cloud and more. For more information on cloud connectivity, read it here


The bottom line is no matter what your need and/or application for fiber connectivity, we can make it happen.  All you have to do is ask at the following link....easy as 1, 2, 3.

Network Solutions

Labels: , , ,

Saturday, November 11, 2017

Everything You Should Know About Today's Ethernet


WHAT IS ETHERNET? 

Ethernet is a system for connecting a number of computer systems to form a local area network, with protocols to control the passing of information and to avoid simultaneous transmission by two or more systems. What ethernet boils down to is a layer two approach where you can talk from device to device with a MAC address (not an IP address). There is Metro ethernet which is a way for companies to communicate via the same layer two connection over long distances. ethernet is a way for carriers to connect into a customer with speeds ranging from 10 meg to 10 gig with an ethernet handoff. Cost and speed are two of the main reasons why ethernet has become so popular. ethernet essentially pushes down cost per meg a lot more than your typical copper based services like T1, and DS3 based services.

From the customer site to the actual service provider PoP, there are different ways to deliver the signal. Although fiber is the most desirable, it requires you to buy quite a bit of it before it’s a possibility. Another option is ethernet over coax, especially in the Comcast and Spectrum world. ethernet over coax is also known as EoHFC, the HFC stands for hybrid fiber coax and it delivers a symmetrical service over a coax pipe. There is also the option of ethernet over DS1, this is when you’re actually taking a T1 and making it an access pipe. Lastly, you can also go the ethernet over copper route also known as EOC. This method takes the copper pairs the utility company puts into a building and runs ethernet services over them. Although ethernet over copper is more inexpensive than ethernet over fiber, there are limitations on speed. This makes ethernet over DS1 a last resort.  


The two main things to take into consideration when figuring out which types of access you’ll need are:
  • How much the customer is going to need now and in the future
  • What the physical limitations are. Has fiber been built in the building? Has coax been built into the building? Again ethernet over copper will be a last resort option

THE GROWTH OF ETHERNET        

The great thing about ethernet is that it’s seen a really stable growth as people need more internet and fiber continues to build out. There are a lot of carriers in the Telarus portfolio that have aggressive fiber construction schedules. The additional lit buildings these carriers keep lighting up create more opportunities and customers that continue to use fiber ethernet. As of right now, this is an eight billion dollar market, and it is expected to grow into a 10 billion dollar market within the next two years. The huge growth we’re seeing is mainly in Unified Communications for which fiber ethernet provides the backbone. As you continue to see the growth in SAS, you’ll also see the growth in the infrastructure and ethernet that is going along to power SAS. telarus master agent explains ethernet

ETHERNET PRIVATE LINE & LAN SERVICE 

An interesting thing to note when you’re dealing with a ethernet connection is that you can utilize the carrier network as a method of transport. This means you can have one office talking to another office over ethernet in a layer 2 environment where it replaces a physical connection. It is very secure as your packets never touch the outside internet. This is what we call ethernet private line. Carriers also offer ethernet private lines through a wide area network connection, meaning from outside your premise to another premise on the other side of the country or even the other side of the world. This can also be configured to be a multi-point solution which is what we call ethernet LAN service or ethernet local area network service. 

HOW DOES ETHERNET FIT INTO SD-WAN?

Do you need internet access? You will need a router, which means you’ll need to find an ethernet provider that can interconnect. An internet connection is not standard with ethernet as it is usually a private line type service, so if you want to get an internet connection through your fiber ethernet you will have to pay extra for that internet access. The reality is that in order to get to most cloud applications you will need access to the internet at some point, when you are choosing an ethernet provider you will have to take into consideration which providers have physical access into cloud providers.  


Ethernet and MPLS are over 50 percent of all of the primary SD-WAN connections. As we have said before, ethernet over fiber is your go-to way to access the internet and there are a few things that are different with carriers that offer fiber ethernet. When looking at carriers, keep in mind that if their core network isn't great, you’re not going to have a great experience.
Carrier ethernet is still the way to go on metro ethernet, everything else is the backup for the ethernet. You’ll find that when the SD-WAN router is making decisions the carrier ethernet is usually the lowest latency and the highest availability circuit. 

TELARUS ETHERNET SUPPLIERS AND TOOLS

Geography is a major drawback when we talk about ethernet, but the good news is Telarus has created tools to show you exactly where services are located. Telarus started with a fiber map in 2010, and has continued to innovate since then.These tools are something that Telarus is very excited to have, but the most amazing thing is Telarus now offers free internet monitoring on all ethernet circuits ordered. Below, you can view the Telarus ethernet tool timeline.

Telarus takes great lengths to partner with the best ethernet carriers in the market. Below you can see which of the carriers in our portfolio offer ethernet, to learn more about each of them visit us at http://www.telarus.com/carriers.php.



By Estefania Lopez, Telarus

If you're interested in seeing what Ethernet based network solutions are available to you at your location....including provider comparisons and free quotes...simply ask at the following link.  It's as easy as 1, 2, 3.

Network Solutions

Labels: , ,

Wednesday, November 08, 2017

A Look To The Past Shows Why Cloud Brokers Are The Future

"History doesn't repeat itself, but it often rhymes,” goes the aphorism by Mark Twain. Looking at historical examples can be instructive. As an example, railroad development in the 1800’s was very similar to the network buildout of the 1990s and consolidation of today. We had only to look at history to see that overbuilding, lack of interchangeability, subsequent regulation and consolidation, and in some cases nationalization might be factors in national network build outs.

The Romans used to say, "to see the future, look to the past,” and it’s in the past we learn why the Cloud favors the broker model and will continue to do so. In 1771 Richard Arkwright assembled the first modern factory in Derbyshire, England.  Arkwright was known as the father of the industrial revolution not because of his textile related inventions and patents, but because of the factory system he created centralizing people and equipment. This centralized system turned out to be extremely efficient when compared to the cottage spinning and weaving each family or town craftspeople performed.  Centralized machinery meant fewer machinists were needed, spare parts were on hand, and the work was uniform and of high quality.

BREAK FIX REDUCED

Just like a factory, services in the Cloud do not require presence at the customer location to perform services. Service issues, settings adjustments, and upgrades can largely be performed by the provider which significantly reduces the need for on-site personnel. VAR models based on break/fix are now suffering because of this reality.

EMPHASIS ON MARKETING AND SALES

Factories created so much efficiency that by 1812 the cost to manufacture cotton yarn had dropped by 90% http://industrialrevolution.sea.ca/innovations.html!. The challenge now was how to sell the abundance of surplus produced which would require marketing and sales efforts. The Cloud has created a similar situation of abundance.  Software and computing cost almost nothing; the challenge providers have is selling and marketing their plentiful, high-margin product.

Cloud brokers focus on relationships and selling which are the primary services needed in a Cloud sales environment. These are the competencies of a partner that will be of primary importance to a Cloud services provider.

NOT EVERYTHING IS AUTOMATED

Some may argue the sale of cloud services will also be automated, and while that’s true for many apps you may buy personally, whenever there are complexity and choice, advisory services will appear.  As an example, look at the recent rise of “robo-advisors” like Betterment and Wealthfront which use algorithms to execute trades on behalf of customers.  Betterment has now added an advisory network as have the “robo” advisory services provided by Personal Capital, E-Trade, Vanguard, and others. While many things can be automated, not even Amazon has been able to automate the relationship provided by a trusted advisor.  

ADDITIONAL BROKER SERVICES

Customers will need additional services from third party advisors such as implementation and  customization services which will largely be advisory, software integration, and monitoring and management services. Some of these services may be provided by implementation specialists who will work with providers to create a custom fit for the customer.  Cloud brokers will either partner or will add this type of services to their offering as well as provide ongoing monitoring of service to ensure the quality of a customer’s experience and to ensure adoption and retain and grow customers.  

The modern factory’s product is purchased through marketing channels based on customer choice. lCoud services will be purchased through the channel the customer desires and based on the historical precedent and the trends we see today, that channel is increasingly the broker channel.

By Adam Edwards, CEO and Co-Founder of Telarus

If you're interested to see a comparison of available cloud solutions and vendors at your location....including free quotes and network design support...simply ask at the following link.  It's as easy as 1, 2, 3.

Labels: , , ,

Saturday, November 04, 2017

The Advantages Of Business Ethernet

THE BEST BUSINESS NETWORK SOLUTION IS...

It goes without saying that businesses today, small and large, need to have a reliable and rock-solid Internet connection to enable them to do business effectively. Choosing the wrong business Internet service provider will do your business more harm than good, and can cost you customers that you can never get back. Even a small business today cannnot afford to try to make DSL or cable suffice; while the price may be attractive, the service from DSL or cable is more often than not exactly what you pay for — cheap, and is that the message that you want to get across to your customers? Your customers are going to think that if you cheap-out on your business Internet service, that you will also cheap-out on the quality of the products and services that you are offering. You need to understand that with DSL and cable, the only way they can achieve the price points they quote is because those circuits are designed to be over-subscribed to the hilt, and if your DSL or cable is not over-subscribed today, you can bet that your provider is trying to over-subscribe it, because they offer NO guarantees for DSL or cable servivce. A smaller business can usually get by with the reliability offered by T1 or bonded T1, but if Ethernet services are offered in your area, it is definitely something that you should look at closely and consider, as it can be an extremely cost effective solution.

Keep in mind that the Ethernet services being offered here are Carrier Ethernet offerings. The term “ethernet” is tossed about by DSL and cable providers but that is not true Ethernet. The services offered here are Carrier Ethernet offerings, meaning that the service is a dedicated service offered by the actual carrier, not a shared service being resold on someone else’s network.

When it comes time to choose and make the tough choices for your business, there will undoubtedly be lots of different options available. This is especially true when talking about telecommunications, where the market is full of things that look good on the surface. You could go with T1, Ethernet, DSL, cable, or something else. With all of these things staring your business in the face, you have to consider the costs and the weigh the benefits of each choice. This choice is one that shouldn’t really be a contest, though. Business Ethernet offers many advantages over the other choices out on the market.

WHAT IS SD-WAN?

SD-WAN is one of the newest technologies to come out and the efficiency and cost efectiveness of it is becoming clear to companies worldwide. SD-WAN is a revolutionary process for improving operational efficiency when accessing mission critical applications that need to always be available.  SD-WAN connects the end-users at a site to cloud services and/or colo centers and data centers by employing the use of inexpensive broadband links. This reduces costs for redundancy, failover, and load balancing and still allows a great deal of flexibility in deployment.

NOW PROVIDING INTERNATIONAL CIRCUITS, INCLUDING MPLS AND SD-WAN

Providing international circuits used to be a cost and pricing nightmare but with the latest technology, we are changing that.  We can now provide various types of international circuits virtually anywhere in the world. That can include international Ethernet, or for those foreign offices where you need to share data frequently, international MPLS may be the key for you.  And combining SD-WAN with your international circuits can provide even greater cost effective productivity in a robust and flexible telecom solution.

Contact us today and talk with one of our telecom experts to find out the real cost of Business Ethernet services or other dedicated high speed Internet offerings for your business, and how that can improve your bottom line.
It's as easy as 1, 2, 3.  Simply ask for what you want at the link below...and we'll take it from there.

Labels: , , , ,

Wednesday, November 01, 2017

Just What The Doctor Ordered...The Perfect Cure For What Makes Every CIO Nauseous

Before we go any further....here's a link for the cure every CIO needs for their biggest headache.   Easy as 1, 2, 3....simply ask for what you want and it's yours.

Network Solutions

How do you search for telecommunications services when you need them?
If you are like most companies, you might go online to see which service providers can service your area, realizing that not all of them present accurate information about your specific location online at their web sites.
If you have multiple offices across the country or even across the world and want to standardize on one carrier, what are your network service provider options?
When you find one, then you play telephone tag with that carrier for several days until you find the right person there that can answer your questions about service, availability and price.
And all this assumes that you already know exactly what you’re looking for … don’t expect them to take the time to ask and fully understand your application or requirements, or in doing so, to suggest a better approach, perhaps even with a less expensive option.  Then a few more days pass before you finally get a price from them for something that hopefully, maybe, with any luck, will meet your needs.
Then you repeat the process for the next carrier that can service your location while another week passes, and so on.
So say you found four service providers who could service your location with your requested service.  Given about a week to get a price from each one, now a full month has passed since your first phone call to find out if this will fit into your budget.  In the meantime, your competition is passing you by and business continues to be prosperous … for your competition, who found a better way of doing this mundane and arduous task.  More on that in a minute.
Do you see the fundamental problems here?  Let’s outline them:
Problem #1: It’s now a month later and you are still at basically the same place you were a month ago with no circuit on order.
Problem #2: Are you really comfortable that you have contacted ALL the first tier carriers that can service your location?  Could there be others?
Problem #3:  If you found a “super price” from a second or third tier carrier, are you comfortable they can really provide what you need; comfortable enough to not use a first tier carrier? Yes of course you search for reviews online but is what you find fact, fiction, marketing hype, or even comments from an isolated eternally-disgruntled customer?
Problem #4: How comfortable are you that the prices you were given for the circuit are as aggressive as the carrier is willing to be with them? How do you know if better pricing is possible with a first tier carrier?
Problem #5: If you order the circuit, sure they have 24×7 tech support but who’s going to go to bat for you if the carrier is not resolving the problem or the people in billing don’t understand why your invoice is wrong … again?
Problem #6: You’ve got a business to run, and taking time to deal with the problems above are not allowing you to focus on much more important tasks to make and keep your company as competitive and profitable as possible.

We Have A Solution To These Problems For You

We are telecom professionals with many years of experience in the world of telecommunications and circuits, and we work with 80+ first tier and top tier carriers every day.
Use us as your telecom go-to people when you need telcom services!
You don’t have to (and should NOT have to) wait weeks to get pricing back from all the first tier carriers that can service your location.  With our patented software and technology, we can provide you with that information in a matter of minutes, showing all your reputable carrier options on one page.
And since we have taken the time to talk with you to fully understand your application and requirements, both for today as well as in the future, we can suggest alternate technologies and other possible solutions that could save you money, perhaps approaches that you weren’t even aware of or didn’t realize could be provided in your area.
Price? We have a Low Price Guarantee for you.  For any quote we provide you, we guarantee that the pricing shown for each carrier is the lowest price that that carrier will offer, even if you go to that carrier directly.  The reason we can do that is because of the volume of business that we provide to our partner carriers every month, which allow them to enable us to give you that lowest price, guaranteed.
Can we also resolve problem #5 above? Again we are there for you.  Based on the volume of business that we do with our partner carriers, we have a direct line into senior management at each of those carriers.  If you are ever having a problem with your circuit that the carrier is not resolving, please let us know, because we are happy to go to bat for you to make things happen on your behalf for the entire life of your circuit.

 Let Us Be Your Telecom Broker

You are not charged a penny for our services, so use us as your telecom broker. You’re getting the guaranteed lowest price from 80+ first tier and top tier carriers, and you are getting service after the sale for as long as that circuit is active.
It doesn’t get better than that.

Labels: , ,

Saturday, October 28, 2017

Applying Industrial IoT To Boost Productivity And Save Costs

fundamental shift in industry culture is calling for the implementation of Industrial Internet of Things technology. However, too often discussions tend to be more theoretical than practical. Hear real world examples of process steps and benefits achieved and see how your company can follow their advice and transition to IIoT in this webinar hosted by Automation World Editor David Greenfield.


Labels: , , ,

Wednesday, October 25, 2017

The Business Case For Starting IIoT Now

Yes, equipment upgrades and custom workarounds are available, but perhaps they are beyond your budget. That doesn’t mean that beginning your IIoT implementation has to be out of reach, too. In fact, the first steps in an IIoT strategy may actually mitigate many of these budget obstacles by extending the usefulness of your existing assets, providing immediate rewards through better business intelligence. With this in mind, David Greenfield, Automation World’s Director of Content, and Adam Strynadka, Managing Director at DeviceLynk, discuss the types of companies that can benefit most from starting their IIoT implementations now, and how early efforts are likely to yield the greatest ROIs.


Labels: , ,

Saturday, October 21, 2017

The World In 50 Years....Our Cities

The infrastructures of large cities in the industrialized world are already becoming very difficult to manage. Technological trends in the coming decades will likely move towards a centralized management system to coordinate a city’s energy consumption, traffic and data networks. This way traffic - for example - could automatically be diverted in the even of an accident and medical assistance immediately be called onto the scene. As practical as this model may seem, it’s not without potentially serious pitfalls. These highly sensible data systems could become a tempting target for hackers and terrorists. For this reason the development of networked city models is going hand in hand with that of data security. Even with that, the experts agree that data systems will never be absolutely secure – not even in 50 years. In 2057 the budding but talented hacker Paul, our protagonist of the second episode, manages to penetrate his megapolis’ data network. The pre-teen boy lives with his divorced mother, a police detective in the department for “Critical Infrastructures”, and his grandfather, a former famous hacker-with-a-cause. One day after school, Paul decides to give some virtual cartoon characters of his own design a taste of urban life. Using his grandfather’s equipment and his own nascent genius he accesses the city’s network and programs his “friends” onto all of the city’s holographic advertising spaces as colorful 3-D projections. But in the process, he makes an egregious error, and little by little city’s entire network and the vital infrastructures it drives come to a crashing halt. While Paul gradually begins to understand the mess he has made, the police, in particular his mother’s department, launch a manhunt for the perpetrator. Police investigations reveal to the audience the technology and methods of future crime-fighting efforts and their invasion into individual privacy. In London, the city with the most surveillance cameras in the world today, scientists are developing so-called smart cameras. They could be utilized to reduce crime dramatically according to the experts. VMAD – Video Motion Anomaly Detection – is the name given to the technology, which teaches data-enabled cameras which movements of the human body are normal and which should arouse the attention of law enforcement. As an added capability, the system can follow the extended path of a single individual as long as the subject has a few recognizable features. Scientists from various fields discuss what consequences the increasing need for security might have on the integrity of our private lives. They voice their opinions on the issue of data protection and the individual’s right to informational confidentiality. After the first phases of the investigation, the police have set their sites on Paul’s grandfather, the former hacker, who for his part is preoccupied with helping his grandson out of this calamity. Together they attempt to root out the error and save the city from a total meltdown. For both parties a race against time ensues. Paul manages to rectify the situation at the last minute. The second episode’s fictional plot serves to reveal visionary technologies to our viewers while introducing them to the city of the future. We see how people live their everyday lives – working, having fun, shopping – and how developments in robotics, automobiles and traffic tie into it all. As in the field of data processing, the desire for safety dominates research and development in the automobile industry. Accident-free driving is the ultimate aim of traffic and driver-assistance systems. The driver is to relinquish more and more responsibility to the systems networking all of the car’s electronic components. At the same time, vehicles will be able to communicate with one another independently via sensors and cameras. Engineers and scientists envision a seemingly utopian scenario of completely data-streamed rivers of traffic, in which vehicles silently glide through town piloted automatically and accidents are a thing of the past (our present). The Boeing corporation and Mollers International are developing flying cars that are almost completely independent of surface traffic. But since the airspace is already overfilled today, it would seem to experts that so-called “Personal Air Vehicles” would be used exclusively by police and rescue teams. The first existing prototypes can transport up to six people, are easy to fly and are capable of negotiating short distances in surface traffic. The purpose of these new airborne “cars” is to get help where it is needed rapidly. By the time they go into series, they should be able to reach speeds of up to 500 km/h.


Labels: , ,

Wednesday, October 18, 2017

Future Buildings - Future City - Future Homes - Innovative Construction - Turn Key Cities

Watch what the future may hold when smart buildings, smart cities, IoT, AI, construction technology, and robotics all mature and come together for future turn key cities.


Labels: , , ,

Saturday, October 14, 2017

Demystified SD WAN, SDN, NFV, And VNF

Enterprises are evaluating, piloting or migrating to SD-WAN. As they navigate the market they are encountering a myriad of technology terms, options and choices. During research and solution evaluations, Software-Defined WAN (SD-WAN), Software-Defined Network (SDN), Network Function Virtualization (NFV) and Virtual Network Function (VNF) are concepts that come up frequently and often cause confusion. This webinar will demystify these concepts, give you a detailed explanation of each and clarify the differences. Most importantly, you will learn which of these technologies are the best fit for your Enterprise to build the most scalable, high-performing, and secure wide area network.


Labels: , , ,

Wednesday, October 11, 2017

Chalk Talk....What Is SDN

What is Software-Defined Networking (SDN) and what does it promise to do for networks?


Labels: , ,

Saturday, October 07, 2017

The Key To More Women In Technology...A TedX Talk

Have you ever wondered why programming is seen as a man’s game? Where are all the women software developers hiding? Marianna Budnikova is a software engineer at Microsoft. Back when she was in college, she set upon a quest to find out why there are so few women in tech. In this talk, Marianna shares her discovery about what takes young girls and women away from technology, and gives some suggestions for tackling the problem. Marianna Budnikova is a professional hacker--aka software developer--at Microsoft. With bachelor’s and master’s degrees in computer science, Marianna fell in love with programming as she started building mobile apps, mocking with video game making, rendering 3D graphics and using artificial intelligence to solve the world’s largest problems. Originally from Russia (“the greatest hacker community,”) Marianna was amazed at how few U.S. women pursue technology as a career. So she began a quest to solve this problem by founding the Association for Computing Machinery Women’s Club at Boise State; she also created a weekly contributor to a blog called CodeBrave. She also co-founded and is currently a Chapter Leader for Girl Develop It Boise, a local chapter of a national nonprofit that provides affordable technology education to women.


Labels: , ,